NAME :
DATE OF VISIT : *
CONTACT NO. :
TIME OF VISIT : *
EMAIL ADDRESS :
3S SHOP LOCATION : *


How well are we doing?
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Excellent
Good
Poor
Bad


SALES EXPERIENCE

1. Attractive showroom display *
Excellent
Good
Poor
Bad

2. Shop cleanliness *
Excellent
Good
Poor
Bad

3. Customer service *
Excellent
Good
Poor
Bad

4. Product knowledge and sales skills *
Excellent
Good
Poor
Bad

5. Speed of motorcycle release and processing *
Excellent
Good
Poor
Bad
AFTER SALES EXPERIENCE

1. Waiting time for service repair *
Excellent
Good
Poor
Bad

2. Quality of repair *
Excellent
Good
Poor
Bad

3. Reminder on your next preventive maintenance service *
Excellent
Good
Poor
Bad

4. Availability of spare parts *
Excellent
Good
Poor
Bad

5. Suggestion for alternative spare parts *
Excellent
Good
Poor
Bad
OVERALL EXPERIENCE

1. Will you recommend the shop to others *
Excellent
Good
Poor
Bad

2. Would you return to the shop *
Excellent
Good
Poor
Bad
Q1. Other comments and/or suggestions for our improvement?
Q2. Commendation to any 3S staff for their excellent service. Please write their names.
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